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How did we do?

If you are a Service User and would like to comment on the service you receive from us please get in touch with us.

You can get in touch by completing the form below or by contacting your Branch Manager. Your comments are important to us good or bad:

Email Address:
Contact Name:
Telephone No:
Enquiry:

If you are a member (Carer) of Insignia Healthcare Solutions and would like to make a comment, good or bad please complete the form below or call your branch:

Email Address:
Contact Name:
Telephone No:
Enquiry:

What do I do if I have a complaint?

If you are not satisfied with the service you are receiving from Insignia Healthcare Solutions, please let us know:

Local Resolution Stage :-

We would invite you to telephone your Branch Manager. If you would prefer to put your complaint in writing please send it to:

Norwich Branch                                          

Insignia Healthcare Solutions                            
Henderson Business Centre                             
Ivy Road                                                         
Norwich                                                            
Norfolk, NR5 8BF                              

Kings Lynn Branch

Insignia Healthcare Solutions
Bishops Lynn House
18 Tuesday Market Place
Kings Lynn
Norfolk, PE30 1JW              

If you are not satisfied with the outcome of your complaint you have the right to take your complaint further. At this stage your complaint should be made in writing, addressed to:

Managing Director 

Insignia Healthcare Solutions
Henderson Business Centre
Ivy Road
Norwich, 
Norfolk, NR5 8BF

If you are still not satisfied with the outcome of your complaint, you have the right to contact our regulatory body: Care Quality Commission (CQC). You can contact the commission by telephoning 03000 616161 or by writing to: (*Please see notes below)

Care Quality Commission National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

www.cqc.org.uk

*PLEASE NOTE:

In accordance with the Health and Social Care Act 2008 and the Local Authority Social Services and NHS Complaints regulations 2009, CQC cannot consider individual complaints about the services they regulate.

Since April 2009 there has been a common approach to dealing with complaints across health and social care. This gives organisations the flexibility to deal with complaints effectively and to use people’s experience to make services better.

If you need help with your complaint there are organisations that can help you:

  • Age UK (formerly known as Help the Aged and Age Concern) can provide advice and assistance and their mediation service may be able to help you.
  • In some areas Citizens Rights for Older People (CROP) can provide advice and assistance.
  • You can get help from your local Citizens Advice Bureau.

 

Insignia Healthcare Solutions is a trading name for Insignia Healthcare Solutions Limited. Registered in England & Wales. Company Number 6862987. A division of Insignia Healthcare Group Ltd, Company No: 7493614 VAT Reg Number: 973 1423 22. Registered Office: Henderson Business Centre, Ivy Road, Norwich, Norfolk, NR5 8BF