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Since 2011, Insignia Healthcare Group has been a trusted provider of high-quality, community-based care for individuals with complex health and social care needs. We deliver compassionate, person-centered support to children and adults across Norfolk and Suffolk, right in the comfort of their own homes.

Our services—commissioned by the NHS, Local Authorities, and privately funded clients—are tailored to help people live as independently as possible while receiving the essential care they need. Whether providing ongoing support or responding to urgent needs, we are committed to enhancing quality of life and promoting dignity for every individual we serve.

At Insignia Healthcare, we go above and beyond to ensure each client feels safe, respected, and empowered—because we believe exceptional care starts with genuine connection.

Insignia Healthcare Group offers the following Services:

Why choose Insignia Healthcare for your care or to look after your loved ones?

At Insignia, our service is a true reflection of the passionate people behind it.
We’re more than just a team—we’re a family. We support one another, celebrate each other’s achievements, and foster a positive, respectful environment where everyone feels valued and motivated. This strong internal culture directly impacts the quality of service we provide to our clients.

Our first priority is always delivering outstanding care and service. Whether we’re working with individuals, families, or partners, our goal is to ensure every interaction is thoughtful, professional, and above all, personal. We take the time to understand your needs and go out of our way to exceed expectations.

What sets Insignia apart is our belief in doing things differently. We don’t believe in one-size-fits-all approaches. Instead, we tailor our services to fit you, adding that special personal touch that turns a simple service into a memorable experience. Whether it’s a warm smile, a kind word, or simply being there when needed most, these small moments are what define our brand and our people.

We strive to create lasting relationships built on trust, reliability, and genuine care. Our clients aren’t just customers—they’re part of the extended Insignia community.

Every day, we show up not just to do a job, but to make a difference. We go that extra mile not because we’re asked to, but because we genuinely care. And if, in the process, we make someone smile—then we know we’ve done it right.

Key Persons in Your Care Journey

We understand that meeting lots of new people at once can be overwhelming—especially for children and families who are already navigating complex situations. That’s why we aim to keep things simple and reassuring from the very beginning.

Your Registered Nurse

Your journey with us starts with a visit from your Registered Nurse, who will carry out an initial assessment. They take the time to understand your child’s medical needs, your family’s routines, and what matters most to you. This is the foundation of the care we provide.

Once funding has been confirmed, your nurse will use the information gathered to create a personalised care plan. This plan is tailored specifically for your child and your family—because no two families are the same.

Your Dedicated Care Consultant

After your care plan is in place, you’ll be introduced to your Care Consultant. This person will become your main point of contact for day-to-day questions, updates, support, and planning. Whether it’s scheduling care visits, arranging holiday cover, or talking through any changes in needs, your consultant is here to make everything as smooth as possible.

They are also your advocate—someone who listens, understands, and responds to your unique circumstances. You can expect regular check-ins, open communication, and a relationship built on trust.

Of course, your nurse is always available for clinical matters, reviews, and health-related support. Together, your nurse and consultant form a close-knit team around your family.

Getting to Know You

Relationships matter to us. We don’t believe in a one-size-fits-all approach. That’s why our consultants take the time to get to know each family individually. Some families enjoy a home visit over a cup of tea, while others prefer a catch-up at a local café or park—whatever feels most comfortable.

We value connection. A simple chat or shared moment can mean the world, and we’re here to make sure families feel supported not just medically, but emotionally and socially too.

Celebrating the Little Things

Life isn’t just about care routines—it’s about joy, memories, and milestones. We love celebrating birthdays, holidays, and other special occasions with the children we support. We even include siblings, because they’re part of the journey too.

From birthday cards to small gifts or just remembering a special day, it’s the little gestures that show we care. These moments of happiness can make a big difference, and they’re at the heart of what we do.

A Relationship Built on Trust

Ultimately, our goal is to make you feel safe, confident, and truly supported. You’re not just receiving a service—you’re gaining a team who genuinely cares, listens, and walks alongside you every step of the way.