Children’s Health Care

Specialist Complex Care for Children at Home

We strongly believe that every child deserves privacy, dignity, and a high standard of compassionate care—principles that are at the heart of everything we do.

At Insignia Healthcare Group, we provide bespoke, nurse-led care solutions for children with complex needs in the comfort and familiarity of their own homes. Each care package is individually tailored and delivered by staff who are carefully selected to meet the specific medical, emotional, and developmental needs of the young person.

What is Defined as Complex Care?

Complex care—also known as continuing care or long-term care—refers to specialist health support for individuals with serious or ongoing medical needs. For children and young people, this often means round-the-clock clinical care as a result of:

  • Birth complications
  • Medical or surgical trauma
  • Genetic conditions
  • Neurological or developmental disorders
  • Brain or spinal injuries

These conditions can place significant demands on families and carers. Our expert team steps in to provide not just essential clinical support, but peace of mind—ensuring that your child receives safe, effective, and respectful care at all times.

Will I Have a Different Carer Every Day?

Absolutely not. At Insignia Healthcare Group, we are deeply committed to continuity of care.
We understand that having a different carer each day can be unsettling—especially for children and young people with complex needs. That’s why we make it a priority to provide a consistent, stable team that your child and family can truly get to know and trust.

Carefully Matched Staff

Every care team member is handpicked through a careful matching process that considers:

  • Clinical skills and experience required to meet your child’s specific health needs
  • Personality and interests to help build a natural rapport with your child
  • Family values and preferences, ensuring harmony within your home environment

This personalised approach helps foster familiarity and security, both of which are vital in supporting a child’s development and emotional wellbeing.

Dedicated Care Consultant

From the moment your care package begins, you’ll be introduced to your dedicated Care Consultant—your central point of contact for all non-clinical needs. They are there to:

  • Coordinate rotas and schedules
  • Manage day-to-day queries
  • Check in regularly to ensure everything is running smoothly
  • Offer emotional support or just a listening ear when you need one

Whether it’s over the phone or over coffee, your Care Consultant is a reliable presence—someone who understands your journey and is committed to supporting you throughout it.

Clinical Oversight with Continuity

Each family is also assigned a specific nurse, responsible for clinical oversight. This nurse becomes familiar with your child’s care plan, progress, and changing needs, and is involved in:

  • Regular clinical reviews
  • Medication management and MAR chart updates
  • Staff competency checks
  • Liaising with external healthcare professionals when needed

There’s always a nurse available in emergencies, but having one consistent clinical lead means better care continuity and faster, more informed responses to any changes in condition.

In short, we don’t just provide care—we build relationships.
Consistency isn’t just a policy at Insignia—it’s a promise. Because when your child feels safe and understood, care becomes not just effective, but genuinely life-enhancing.

Will I Have a Say in My Child’s Care?

Absolutely. At Insignia Healthcare Group, your voice is not only heard—it’s central to everything we do.

Our mission is to help children and young people with complex needs live safely and confidently at home with their families, rather than in residential or hospital settings. This home-based approach gives families far greater choice, flexibility, and control over the care and support they receive.

You’re in the Driving Seat

From the very beginning, we work in full partnership with you to develop a care package that reflects your child’s clinical needs, routines, preferences, and personality. You’ll have a direct say in:

  • The selection of carers – including involvement in interviews and matching staff based on compatibility
  • The creation of personalised care plans – built with your input to align with your child’s lifestyle and goals
  • Daily routines and activities – so care integrates naturally into your family’s way of life

True Collaboration

We believe that the best care happens when families, carers, and clinicians work together as a team. Your insights as a parent or guardian are invaluable, and we encourage open communication at every stage.

You’ll also have access to:

Direct communication with your assigned nurse, who oversees all clinical aspects and is always available to discuss any concerns

A dedicated Care Consultant to advocate for your family and ensure your wishes are reflected in care delivery

Regular care reviews where your feedback helps shape ongoing improvements

With Insignia, you’re not just receiving care—you’re helping to shape it.
We’re here to support, not take over. Your knowledge, your preferences, and your decisions are the foundation of your child’s care journey.

Please get in touch with our team for further information