PHB Management & Clinical oversight

Planning care at home can feel overwhelming and confusing.

At Insignia Healthcare Group, we provide a reliable, high-quality homecare service specifically designed for Personal Healthcare Budget holders. Our care is not only cost-effective but also tailored to meet each individual’s unique needs—offering peace of mind and support when it matters most.

As a Personal Healthcare Budget Holder, What Services Can We Offer You?

At Insignia Healthcare Group, we understand that navigating care through a Personal Healthcare Budget (PHB) can be overwhelming—especially if you’ve previously been let down in the process. Taking control of your care should be empowering, and we’re here to support you every step of the way.

We are proud to work alongside individuals and families in receipt of a PHB, offering both one-off assistance and ongoing support tailored to your unique needs. Whether you require help getting started or need continuous care management, our team is here to help.

Our services include:

Staff Recruitment: Sourcing and selecting the right care professionals to match your needs and preferences.
Training Provision: Delivery of both mandatory and clinically specific training, tailored to your care plan.
Clinical Management & Oversight: Ensuring safe, effective care through professional clinical leadership and ongoing support.

To receive a tailored quote or learn more about how we can help you manage your care confidently and effectively, please get in touch with us today.

Recruitment

At Insignia Healthcare Group, we offer comprehensive support with the recruitment of staff for Personal Healthcare Budget (PHB) packages. We understand how important it is to find the right people to deliver your care, and we’re here to guide you through the entire process.

Our recruitment support includes:

Initial Candidate Screening: We conduct telephone interviews using pre-agreed questions chosen by you or your family, ensuring candidates align with your values and care needs.
Family Collaboration: We discuss each candidate with you, helping you make informed decisions about who to take forward in the process.
Face-to-Face Interviews: We arrange in-person interviews at a convenient, pre-agreed location. A member of our team can attend to take minutes and collect necessary documentation.
Offer & Onboarding: Once a candidate is selected, we draft contracts and agreements for signing, ensuring everything is in place for a smooth start.
Training & Clinical Sign-Off: We arrange all required training and facilitate clinical sign-off by one of our registered nurses, confirming that your staff member is fully competent and confident to begin work.

Our aim is to make the recruitment process straightforward, personalised, and fully supportive—so you feel confident in the team delivering your care

Training

At Insignia Healthcare Group, we take the stress out of organising training for your care team. Whether you’re welcoming a new staff member or maintaining the skills of your existing team, we ensure that all mandatory and clinical training requirements are met to the highest standard.

What we offer:

Comprehensive Training Provision: All training is delivered through our dedicated training partner, Inspire, ensuring first-class, bespoke learning tailored to your care needs.
Clinical Training: Our experienced registered nursing team provides hands-on clinical training to ensure each staff member is fully prepared for their role.
Competency Sign-Offs: Once training is completed, one of our nurses will visit the family home to carry out competency sign-offs and clinical assessments, ensuring every team member is confident and capable.
Ongoing Compliance & Support: We keep track of all training expirations and proactively contact staff when refresher courses are due—removing the administrative burden from families and ensuring continuous compliance.

Our goal is to make sure every care team is skilled, safe, and ready to deliver high-quality support—without families having to manage the process alone.

Clinical Management & Oversight

As part of our commitment to delivering safe, high-quality care, Insignia Healthcare Group provides dedicated clinical management and oversight for every care package. You will be assigned a qualified paediatric or adult nurse who will work closely with your care team to ensure all clinical aspects of your support are expertly managed.

Our clinical oversight includes:

Personalised Care Planning: Creation and ongoing management of individualised care plans tailored to each client’s needs, reviewed and updated monthly.
MAR Charts & Risk Assessments: Regularly maintained and updated medication administration records and risk assessments to ensure safe, compliant care.
Clinical & Administrative Audits: Routine audits to review care documentation, procedures, and staff performance, ensuring regulatory compliance.
Training & Competency Monitoring: Oversight of staff training schedules and verification that all care team members remain up to date with required skills, procedures, and certifications.
Review Meetings: Scheduled reviews with families and staff to discuss care progress, address concerns, and make adjustments as needed.

With Insignia, you can be confident that your care team is supported by experienced clinical professionals, ensuring safe, effective, and person-centred care at all times.